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AI-Powered Customer OS

One System to Orchestrate Customer Retention and Growth

Learn how with Atlas AI Agents

Your customers expect one unified experience.
Now your team can deliver it with Gainsight.

“Before Staircase AI, we were constantly asking ourselves: What did we miss? What could we have done differently? Now, we finally have the visibility to answer those questions before it’s too late.”
Stephanie Herndon-Rasse
Head of Customer Experience at Branch

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Introducing the Customer OS

Your Retention Engine

Help customers learn, adopt, connect and succeed - all in one operating system.
The Next Generation of AI Agents

Meet the Atlas AI Agent Family

Purpose-built to help guide customers to outcomes with intelligence, personalization, and scale.

The applications and AI agents powering post-sales

Staircase AI

Real-time, Al-powered customer engagement insights across all conversations.

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Customer Success

Drive retention and expansion with the industry’s leading Customer Success platform.

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Product Experience

Improve user adoption with in-app engagements and meaningful product analytics.

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Customer Communities

Give your customers a single hub for anytime, anywhere self-service.

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Skilljar

Scale onboarding, boost adoption, and monetize customer education.

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Our Difference

A decade of industry leadership

One Platform, Zero Gaps

Your team works from one connected system—so customers get what they need, fast. No hand-offs. No confusion. Just clarity.

Proven Playbooks on Day One

Skip the blank page. Launch with field-tested templates and real guidance baked in, shaving months off your time to value.

AI that Acts, Not Distracts

Spot risk, surface upsells, and scale personalization—without the fluff. It’s AI to reach and engage the customers you can’t.

A Seamless Customer Journey

From first login to long-term loyalty, every touchpoint feels intentional, aligned, and built around making your customers stick.

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The most trusted Customer Success solutions

Whether you’re just getting started or needing to scale, we’ve got you covered.

You’re never alone when you’re a part of the world’s largest CS community.